Sundry Debt Recovery Officer

Tempest Revenues & Benefits

City of London

Revenue Officer – General Income, Sundry Debt

Rate Umbrella – About £23.00 an hour

Contract Initial 3 months

Hours per week 35


  •  Working knowledge of billing for services on a system, we use Advanced E5
  • Debt collection experience and skills
  • Experience of working on Adult social care debt reports
  • Analyse accounts by checking notes, etc and decide on next action to take within our procedures
  • responding to enquiries and complaints
  •  maintaining a spreadsheet with required actions and amounts
  • setting up arrangements
  • Use their initiative to arrive at a decision on a case
  •  Excellent admin skills
  • Deal with enquiries and complaints
  • Excellent letter writing skills
  • Excellent telephone manner
  • Ability to resolve queries individually and as part of a team
  • Ability to use IT (Teams, outlook, Document Imaging System) effectively to get on with the job
  • Ability to use excel and word to a high standard, etc.
  • Be reliable, punctual, and accountable for their actions
  • Be polite, helpful, and courteous to customers
  • Take ownership of a query and see it through to the end providing a good result for the customer and team
  • Signpost customers as necessary
  • Send out copy invoices as required
  • Excellent Letter writing skills – type up letters as required to send out to customers
  • Note the different systems with updated information such as phone numbers, email addresses, etc taken at point of call
  • Follow the processes set out for the team
  • Maintain confidentiality in lines with Data protection


Currently still working from home so we expect the candidates to be trustworthy, have a can-do attitude and show commitment to making our project a success. 

Should you be interested please send over CV's to me at OR call 0203 651 3181 (Option 3) for more information.

Job Information

  • Role: Sundry Debt Recovery Officer
  • Role Type: Revenues & Benefits
  • Location: City of London
  • Sector: Finance
  • Status: Open
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