Senior Officer Subsidy & Policy Team

Senior Officer Subsidy & Policy Team

Hybrid working

Rate £20.89 – £23.89 PAYE

Hours per week 35

Contract Initial 3 months, rolling from then onwards

Software Northgate

Key skills required;

• Detailed working knowledge of the Housing Benefit, Council Tax Reduction, Discretionary Housing Payments schemes
• Detailed knowledge and understanding of Benefit software packages and document management systems
• Knowledge of decision-making regulations and case law.

Ealing Council are looking for a motivated and professional individual to join the Subsidy and Policy Team.

The role will support Benefits Subsidy and Policy Manager to ensure controls and service improvements are developed and implemented, improving residents’ experience and safeguarding benefits subsidy, Council Tax Reduction expenditure and other discretionary funds administered by the Service

The role will include addressing barriers to efficient service delivery and potential risks to the council, financial or otherwise. You will work closely with IT team, taking an innovative approach to the identification and implementation of improved IT systems, polices, processes, procedures and training.

You will be responsible for coordination of appeals, revisions, and complaints. Ensuring at all times that they are dealt with in the most effective and efficient manner and to ensure deadlines are met. Provide Revision and Appeals Officers guidance and support on complex cases including support with tribunal hearings.

You must have ability to take responsibility for activities, decisions, and outcomes, manage the workload and ensure that you are effective in balancing prioritise and consistently meet challenging deadlines.

The role will be split across the Subsidy and Policy team, nevertheless ensuring that 50% is dedicated in providing appeals & revision support.

In order to carry out this role it is essential that you have detailed working knowledge of the Housing Benefit, Council Tax Reduction, Discretionary Housing Payments schemes,

Knowledge of decision-making regulations and case law. Detailed knowledge and understanding of Benefit software packages and document management systems

Excellent customer service and communication skills are essential, as is the ability to deal sensitively with customers.

Full details are available in the Job Description & Person Specification.

Should you be interested please send over your CV to me at gevanvanrensburg@tempestresourcing.co.uk OR call 0203 651 3181 (Option 3)