Customer Service Officer

Tempest Revenues & Benefits

North West,
Cheshire East

Start Date


Northgate system

Paying 22.41 an hour

Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible 2 Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests 3 Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities 4 Manage customer complaints, compliments and suggestions in accordance with the council’s procedures 5 Contribute ideas that create efficiencies or improvements in customer facing and other processes 6 Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments 7 Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times. 

Job Information

  • Role: Customer Service Officer
  • Role Type: Revenues & Benefits
  • Region: North West
  • Location: Cheshire East
  • Phase: Customer Services
  • Hours: Contract
  • Status: Open
  • Start Date: 28/02/2022
  • IR35 Status: Inside IR35
  • Reference: TR027920

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