Tempest Revenues & Benefits
Northgate system
Paying 22.41 an hour
Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible 2 Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests 3 Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities 4 Manage customer complaints, compliments and suggestions in accordance with the council’s procedures 5 Contribute ideas that create efficiencies or improvements in customer facing and other processes 6 Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments 7 Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times.
