Customer Service Officer

Tempest Revenues & Benefits

North West,
Cheshire East

Start Date
28/02/2022

Contract

Northgate system

Paying 22.41 an hour

Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible 2 Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests 3 Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities 4 Manage customer complaints, compliments and suggestions in accordance with the council’s procedures 5 Contribute ideas that create efficiencies or improvements in customer facing and other processes 6 Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments 7 Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times. 

Job Information

  • Role: Customer Service Officer
  • Role Type: Revenues & Benefits
  • Region: North West
  • Location: Cheshire East
  • Phase: Customer Services
  • Hours: Contract
  • Status: Open
  • Start Date: 28/02/2022
  • IR35 Status: Inside IR35
  • Reference: TR027920

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