Senior Customer Service Advisor

  • Brent

Tempest Revenues & Benefits

Greater London,
Brent

Contract

  • Please note that although this position is for Senior CSA’s candidates need to have Council Tax and or Housing Management experience and a working knowledge or Northgate SX3 computer system.
  • Candidates must have or be prepared to apply for a basic disclosure.
  • The successful candidate may be required to work from home.
  • To effectively provide a high quality advice, information and transactional service to customers covering a wide range of services provided by the Council through telephone, electronic and face-to-face channels. Assist the team leader in guiding, coaching, mentoring and training team members. To handle more specialist enquiries as designated.
  • To have expert knowledge of and experience with Council Tax, Housing Benefit and the Council Tax Reduction scheme.

Job Information

  • Role: Senior Customer Service Advisor
  • Role Type: Revenues & Benefits
  • Region: Greater London
  • Location: Brent
  • Phase: Customer Services
  • Hours: Contract
  • Status: Open
  • IR35 Status: Inside IR35
  • Reference: TR013499

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