Revs & Bens Customer Service Officer

Tempest Revenues & Benefits

West Midlands,
England

Contract

Hours Monday – Friday 9 – 5pm 37 hours

Remote working

Fully proficient in the use of Northgate

Duties

  • Covering telephone calls and emails in a busy Revenues and Benefit Contact Centre environment.
  • Answering and resolving Customer queries relating to Housing Benefit and Council Tax Reduction enquiries.
  • Advising and resolving Council Tax enquiries, setting up direct debits and negotiating and inputting payment arrangements on unsummonsed and summonsed Council Tax accounts.
  • Completing concise notes on Northgate and completing memos for Benefit and Council Tax processing staff to complete.
  • Dealing with sometimes difficult and challenging customers while to ensure calls are dealt with in an efficient, timely manner.
  • Ideally candidates will have experience in both Benefits and Council Tax but candidates with experience and knowledge of one of the two areas will be considered.
  • Revenues and Benefits Customer Service Experience essential. Northgate version 6 experience essential.
  • Revs & Bens Customer Service Officer (England, West Midlands) has been filled. If you are interested in similar roles please click the apply below and we will be in touch soon.

    Job Information

    • Role: Revs & Bens Customer Service Officer
    • Role Type: Revenues & Benefits
    • Region: West Midlands
    • Location: England
    • Phase: Customer Services
    • Hours: Contract
    • Status: Closed
    • IR35 Status: Inside IR35
    • Reference: TR015243

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