Tempest Revenues & Benefits
This role will require you to deliver an effective rent income collection and recovery service in accordance with legislation, the Council’s policies, performance standards /targets and customer satisfaction requirements.
To monitor tenants’ rent accounts including parking accounts and take prompt action in accordance with the Councils rent collection procedures to prevent the accumulation of debt and homelessness.
Creation and management of use and occupation accounts, ensuring effective transfer of payments and regular monitoring of cases
To provide advice on housing and other welfare benefits to tenants and assist them in maximising income and benefit entitlement.
To keep up to date with changes to legislation and in particular the impact of Welfare Reform on both tenants and the organisation.
To assist vulnerable tenants through referring to internal and external support agencies, where appropriate, to ensure that tenancies can be sustained and tenant’s needs are met.
To be responsible for preparing timely and accurate reports on arrears case and attend Court, prepare all relevant Court papers, and represent the Council on individual arrears and possession cases.
To conduct interviews and/or undertake home visits to tenants in connection with matters relating to rent payment and the recovery of arrears.
To liaise with Neighbourhood Officers to ensure the delivery of coordinated and efficient services to each resident. Including updating household records on IT systems.
To attend the sign up of new tenancies and six-week new tenancy visits so that the tenant is given advice on what their responsibilities are in respect of rent payment as well as any benefit and debt management advice that they may initially need.
If you are interested please get into contact with me by emailing the following email email@example.com