Tempest Revenues & Benefits
London Borough of Ealing
Housing Benefit Officer
Paying About £22 Umbrella an hour
Recruitment practices to safeguard and promote the welfare of children and/or vulnerable adults apply to this post in addition to the possible requirement to obtain a Disclosure and Barring Service (DBS) check. (Delete if not applicable)
PURPOSE OF ROLE
- To be responsible for all aspects of the assessment of applications for Housing/Council Tax Benefit and renewal of ongoing cases and process those applications utilising Ealing’s Information Technology Systems in accordance with the Benefit Regulations and relevant discretion within the Council’s policies and procedures.
- To have and maintain a comprehensive of Benefits legislation in order to administer applications for Housing/Council Tax Support entitlement and payment, in accordance with Statutory Regulations and the policies, schemes, procedures and practices of the Council.
- To obtain where necessary additional information by Image system or manually generated letter, telephone or personal interview in order for the claim to be determined.
- To keep an adequate record of all claims made and regularly update information received via the scanning/computer system or manually where appropriate
- To plan one’s own work routine subject to management’s priorities and providing a Service to the public on a rota/appointment basis, both at reception and on the telephone to deal with all public enquiries.
- To acquire and retain a comprehensive knowledge of the Benefits, Image and processing systems to input/amend/cancel/all claims/ retrieve information in order that Housing/Council Tax Support applications are administered in accordance with Statutory Regulations and the Council’s policies and procedures. To check output and report errors to the Computer Development Officer
- To calculate manually, entitlement to Benefits and effect payment as required.
- Acquire an extensive and detailed knowledge of Welfare Benefits and services provided by Government Agencies, and the voluntary sector, e.g. DWP, Social Services, CAB, Law Centres, etc. to advise on service provided, including claim procedures.
- To compose and draft detailed letters utilising Word as and when appropriate in response to enquiries including explanations giving breakdowns of assessments and payments, stage one complaints and other routine correspondence from claimants.
- To be able to use the payment/reconciliation system to obtain information on missing payments and to ensure that missing/returned cheque/BACS credits are re-issued or cancelled in accordance with Council procedures.
- To identify possible fraudulent claims and refer to the Investigation Team for action.
- To attend court as required
- To maintain statistical records for use in monitoring effectiveness of the Housing Benefit service and individual performance.
- To attend meetings on an individual, team, area, and section basis relating to all aspects of work including performance.
- To attend training sessions on Housing/Council Tax Support, other Welfare Benefits and the Benefits Information Technology systems.
- To refer cases directly to the Rent Service where a redetermination of rent is requested.
- To liaise with the following as required Internally Up to and including Principal Officer level with other sections within the Corporate Resources Group, e.g. Council Tax Office, Rent Office, Audit, Cash Incomes, Salaries, other departments as necessary, e.g. Legal (Rent Arrears), Social Services, Housing and the Rent Office Services. Externally DWP, Job Centre Plus, District Valuers, Revenues & Customs, Law Centres, CAB, Solicitors, Accountants and other professional advisers, Housing Associations, Accommodation Agencies, Crown Tenant, and other private landlords.
- Other duties and responsibilities of a similar administrative/technical nature and at a similar responsibility level, which may be allocated from time to time by the management within the Benefits Section.
- To carry out the duties and responsibilities of the post with due regard to all the Council’s policies
KEY PERFORMANCE INDICATORS
- Contribution to achievement of targets set by the Service
KEY RELATIONSHIPS (INTERNAL AND EXTERNAL)
- Internal Up to and including Principal Officer level with other sections within the Corporate Resources Group, e.g. Council Tax Office, Rent Office, Audit, Cash Incomes, Salaries, other departments as necessary, e.g. Legal (Rent Arrears), Social Services, Housing and the Rent Office Services.
- External DWP, Job Centre Plus, District Valuers, Revenues & Customs, Law Centres, CAB, Solicitors, Accountants and other professional advisers, Housing Associations, Accommodation Agencies, Crown Tenant, and other private landlords.
AUTHORITY LEVEL (PEOPLE, POLICY, FINANCIAL)
- Making decisions on entitlement to benefits
- Payments of benefits
Recruitment practices to safeguard and promote the welfare of children and/or vulnerable adults apply to this post in addition to the possible requirement to obtain a Disclosure and Barring Service (DBS) check. (Delete if not applicable).
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES
- To demonstrate comprehensive of Benefits legislation in order to administer applications for Housing/Council Tax Support entitlement and payment, in accordance with Statutory Regulations and the policies, schemes, procedures. and practices of the Council.
- To demonstrate comprehensive knowledge and understanding of wider Welfare Benefits legislation and procedures and the ability to keep abreast of changes of legislation.
- To evidence good analytical skills, using them to examine case files and to make decisions in an impartial manner.
- To possess good verbal and written communication skills and to be able to communicate effectively in a variety of ways in liaison with customers, council staff and external agencies.
- To possess good knowledge of Word and Excel and to demonstrate the ability to learn computer systems required for carrying out duties of a Housing Benefit Officer
- Self-reliant and well organised to be able to prioritise and manage a wide-range of tasks and achieve results, within tight deadlines and in a pressurized environment.
- To have the ability to work both independently, with minimal supervision and as part of a team when required within the Service
- To be able to organise and carry out work in accordance with procedures and changing priorities.
- Experience in working within a benefits environment with experience of assessing benefit entitlement
ESSENTIAL QUALIFICATION(S), EXPERIENCE AND REGISTRATION (e.g. HCPC)
Experience in working within a benefits environment with experience of assessing benefit entitlement
Values & Behaviours
Improving Lives for Residents Trustworthy Collaborative Innovative Accountable
- Is passionate about making Ealing a better place
- Can see and appreciate things from a resident point of view
- Understands what people want and need
- Encourages change to tackle underlying causes or issues
- Does what they say they’ll do on time
- Is open and honest
- Treats all people fairly
- Ambitious and confident in leading partnerships
- Offers to share knowledge and ideas
- Challenges constructively and respectfully listens to feedback
- Overcomes barriers to develop our outcomes for residents
- Tries out ways to do things better, faster and for less cost
- Brings in ideas from outside to improve performance
- Takes calculated risks to improve outcomes
- Learns from mistakes and failures
- Encourages all stakeholders to participate in decision making
- Makes things happen
- Acts on feedback to improve performance
- Works to high standards
Should you be interested or know of anyone else who is please send over your CV to me at email@example.com OR call 02036513181 (Option 3) for more details
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