Housing Benefits Assessment Officer

Tempest Revenues & Benefits

West Midlands,
England

Contract

Working Monday – Friday (36 hours a week)

Northgate

Remote Working

To work in the Benefits Service to ensure that it meets its purpose to pay the right benefit to the right person at the right time to the resident of Milton Keynes. This includes all financial awards Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction and Local Welfare Assistance.

Take action to ensure that applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction and Local Welfare Assistance are processed and paid promptly and correctly in accordance with legislation and procedures.

Resolve to conclusion telephone, face-to-face and written enquiries from residents of Milton Keynes, landlords, external agencies and other Council departments

Provide advice about welfare assistance and where applicable signpost customers to other agencies for help and support

Ensure that the Council Tax account information relating to the customer has the correct liability and if not, resolve any discrepancies that would affect the financial award

Take or initiate action, as appropriate, to ensure that overpayments of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and Discretionary Council Tax Reduction have effective recovery set or are identified as not being recoverable in line with policies & procedures and are recommended for write off

Job Information

  • Role: Housing Benefits Assessment Officer
  • Role Type: Revenues & Benefits
  • Region: West Midlands
  • Location: England
  • Phase: Housing Benefits
  • Hours: Contract
  • Status: Open
  • IR35 Status: Inside IR35
  • Reference: TR015249

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