Tempest Revenues & Benefits
Managing a small team of frontline staff dealing with the administration of council tax. Working from lists of cases at pre or post final notice stage contacting customers by telephone, email, letter and on occasion conducting face to face appointments. Candidate needs to be prepared to undertake caseload work in addition to managing the process and the officers on the team.
Candidates must have at least 2 years' experience of managing a Council Tax team and excellent customer service skills to deal with diverse members of the public with a range of different issues and the experience to demonstrate that. They should demonstrate they have excellent negotiation skills and have knowledge and understanding of welfare benefits. They also need to be open to new ideas and be innovative in problem solving to achieve the right short and long term outcomes for the Council and the customer.
Successful candidate will be required to support staff, give advice/training, monitor performance and allocate work so must have excellent knowledge of relevant legislation and administration practises. Also needs to deal with staffing issues such as conduct, sickness etc and hold supervision meetings.
Candidate must have experience in interpreting system reports and providing management reports on team performance using Microsoft or Google software. Experience in dealing with complaints/appeals would be an advantage.