Tempest Revenues & Benefits
4 x Council Tax Officers
4 x Housing Benefits Assessors
Software used Northgate
Start date ASAP
3 monthly rolling contract
Paying approx £22.00 an hour
- To carry out all tasks associated with the administration, processing and assessment of Housing and Council Tax Benefit claims and Free School Meals.
- To carry out all tasks associated with the notification, collection and recovery of Housing Benefit Overpayments.
- To carry out all tasks associated with the billing, collection and recovery of Council Tax.
- To gain, develop and maintain an understanding of the Council Tax and Housing and Council Tax Benefits legislation and the regulatory frameworks.
- To understand the whole of the Benefits and Council Tax systems end to end and the nature of all the associated work.
- To use the most efficient/effective means possible to communicate to customers and others.
- To identify and report fraud.
- To be able to differentiate between those avoiding payment and those who may need a more sympathetic approach.
- To be aware of, understand and help develop system measures to determine whether the purpose of the service is being met in the most effective manner.
- To record relevant data to assess service capability and performance.
- To use the system measures to review, improve and carry out the work.
- To take the responsibility to make a good decision that is explained, accurate and rational, seeking appropriate help where needed.
- Experience of processing all types of housing and council tax benefit claims and dealing with all associated tasks.
- Experience of dealing with all tasks relating to the collection of Council Tax.
- Experience of appropriately applying knowledge of Housing and Council Tax benefit and/or Council tax legislation and regulations.
- Experience of working within a customer-focused front-line service, in the public, private or voluntary sector.
- Experience of operating, updating and retrieving data from IT systems.
- Experience of working effectively across disciplines.
Should you be interested please send over your CV to firstname.lastname@example.org OR call us on 0203 651 3181 (option 3)
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