Tempest Revenues & Benefits
To have a sound knowledge of Housing Benefit and Council Tax Benefit Regulations, together with their associated computer systems (Iworld/ Northgate), plus a good basic understanding of Council Tax Legislation.
To ensure the correct usage of computer systems, to input, verify and obtain information on all matters relating to the assessment of Housing Benefit and Council Tax Benefit.
To ensure that all claims for Housing Benefit and Council Tax Benefit are processed accurately and within the targeted timescales by correctly calculating income and rent details and inputting the personal details of claimants onto the computer system.
To amend, cancel and suspend benefit claims effectively, to avoid underpayment/overpayment of Housing and Council Tax Benefit.
Within the Housing and Council Tax Benefit regulations and in accordance with the Council’s policy guidelines, to recover overpaid benefit.
Where necessary, to refer rents to the Rent Officer Service and input the results onto the computer system.
To use the computer system reports to ensure that Housing and Council Tax Benefit has been correctly assessed and paid to the claimant by cheque or credited to their rent/or Council Tax account.
To ensure that members of the public are dealt with in an effective and efficient manner, by telephone, correspondence, at the reception counter or by visit to their home, in all matters relating to their benefit claim.
To liaise with the Housing Department, Housing Societies, DWP and the Benefits Agency, in order to facilitate the quick and accurate assessment of Housing Benefit and/or Council Tax Benefit.
To provide support, guidance and specialist advice to the Customer Services Centre on all aspects of Housing & Council Tax Benefits.
To refer any suspicions of internal or external fraud or abuse of the Benefit system and/or Council Tax system to the Fraud Prevention Team.
To ensure that all information relating to Benefits’ claimants remains confidential and not disclosed to any unauthorised person/s, paying particular attention to the Data Protection Act.